Shipping policy

ALEXIOS — Shipping Policy

At ALEXIOS, we are committed to delivering your order with care, discretion, and efficiency.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During launch periods, holidays, or high-demand releases, processing times may be slightly extended.

Shipping Methods

Standard Shipping — Free
Available worldwide on eligible orders.

Express Shipping — Up to €25
Faster delivery options may be available at checkout depending on destination.

Estimated Delivery Time

Orders are typically delivered within up to 20 business days from dispatch, depending on destination, customs clearance, and local carrier performance.

Please note that some regions may receive orders sooner.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local handling fees determined by your country.

These charges are the responsibility of the customer and are not controlled or collected by ALEXIOS.

Shipping Origin

Orders are fulfilled through our authorized warehouse network to ensure efficient global delivery.

Delayed or Lost Shipments

If a shipment appears delayed or missing, we may allow up to 30 days from dispatch for courier investigation and final delivery attempts.

If the parcel is officially confirmed lost or does not arrive within this period, ALEXIOS will provide a replacement or appropriate resolution.

Incorrect Address

Customers are responsible for ensuring shipping details are accurate at checkout. Orders returned due to incorrect or incomplete addresses may require an additional shipping fee for reshipment.